Ideas / practice
Where AI fits in the work
Start with the work that needs doing, then decide whether AI belongs in the solution.
Read MumbleMumbles / ideas and practice
Technology changes.
Judgment matters.
Ideas on AI, technology and the practical work of building software.
AI and business
Ideas / practice
Measure the work, not the demo
An AI pilot needs a baseline, a realistic review burden and a clear definition of success.
Read MumbleIdeas / practice
Prompt injection is a business permissions problem, too
A suspicious instruction becomes more consequential when an assistant has broad access and authority.
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Buy, build, or connect: ask where the difference matters
Choose custom development around the work that distinguishes the business, not around a preference for making everything.
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A good pilot includes permission to stop
Define what would make an experiment worth expanding, changing or ending before the team becomes attached to it.
Read MumbleIndustry commentary
Ideas / practice
An assistant is not a business process
A conversational interface cannot resolve an organization’s unanswered ownership and approval questions.
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The best automation may not need AI
Rules, integrations and better forms deserve a place beside language models.
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AI-generated code does not remove the need for technical judgment
The responsibility is to understand and maintain the result, not merely to produce code quickly.
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The operating cost of AI is bigger than the model bill
Review, exceptions and maintenance belong in the business case alongside usage charges.
Read MumbleBusiness case studies
Hypothetical case
A practical business case: turning inquiries into useful briefs
A hypothetical service-company workflow shows where an assistant can help without making sales promises.
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A practical business case: support preparation without automatic promises
A draft-first support assistant can help staff gather context while keeping consequential decisions with the team.
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A practical business case: an editorial intake assistant
Help a content team prepare submissions without outsourcing publication judgment.
Read MumbleHypothetical case
A practical business case: a weekly operations brief
An assistant can prepare a useful cross-system summary without turning incomplete records into executive certainty.
Read MumbleProduct development
Ideas / practice
Human review needs a product design
Putting a person in the loop is only useful if that person has the evidence, time and authority to intervene.
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Accessibility belongs in the definition of done
Treat accessibility as part of product quality rather than a late-stage report.
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The handoff is part of the product
Documentation, training and ownership determine whether a useful system stays useful after launch.
Read MumbleIntegrations and modernization
Ideas / practice
Your knowledge base needs an owner before it needs a chatbot
Retrieval can surface documentation; it cannot decide who is responsible for keeping it true.
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Integration work is product work
The experience between systems deserves the same design attention as the screens customers see.
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What happens when the same event arrives twice?
Duplicate delivery is a useful test of whether an automation understands the business action it performs.
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Modernization does not have to start with a rewrite
A business can reduce risk by identifying the boundary that most needs to change.
Read MumbleStart with the problem